Privacy policy

Last Updated: [5th october, 2026]

At yournear, we respect your privacy and are committed to protecting the personal information you provide when you visit or shop through our website, [www.yournear.store].

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your information.

By using our website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect certain information.

Information you provide directly

Depending on how you interact with us, we may collect:

  • Full name
  • Email address
  • Mobile or telephone number
  • Billing address
  • Shipping/delivery address
  • City, district, postal code, and other delivery details
  • Order and purchase information
  • Product preferences
  • Information you provide when contacting customer support
  • Reviews, feedback, or other content you voluntarily submit
  • Information provided when subscribing to our newsletter or promotional communications

If you create an account, we may also collect account-related information such as your login credentials. We do not ask you to send passwords or complete payment-card details through email, social media, or customer-support messages.

Payment information

Payments may be processed through third-party payment providers. Depending on the payment method you choose, the payment provider may collect and process payment information such as card, mobile financial service, or banking details.

We generally do not need to store your complete payment-card information on our own systems. Payment information may instead be handled directly by the relevant payment processor according to its own privacy and security practices.

Information collected automatically

When you browse our website, certain technical information may automatically be collected, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Products viewed
  • Date and time of visits
  • Referring website
  • Approximate location derived from technical information
  • Website usage and diagnostic information

This information helps us operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use the information we collect for purposes including:

Processing and delivering orders

  • Processing purchases
  • Confirming orders
  • Arranging delivery
  • Contacting you about your order
  • Processing returns, refunds, exchanges, or cancellations
  • Providing order-related customer support

Improving our store

We may use information about how customers interact with our website to:

  • Improve our website
  • Improve our products and services
  • Understand customer preferences
  • Improve navigation and shopping experience
  • Analyze website performance
  • Develop new products, services, or features

Customer service

We may use your contact information to respond to questions, complaints, requests, and other customer-service inquiries.

Marketing

If permitted by applicable law and, where required, with your consent, we may send you:

  • Promotional emails
  • New product announcements
  • Special offers
  • Discounts
  • Other marketing communications

You can unsubscribe from marketing emails by using the unsubscribe option provided in the message or by contacting us at [mdestiaksifath@gmail.com].

Fraud and security

We may process information to:

  • Detect and prevent fraudulent transactions
  • Protect our website and customers
  • Investigate suspicious activity
  • Prevent unauthorized access
  • Maintain website and payment security

Legal and regulatory purposes

We may use or disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, or legitimate requests from government authorities.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device when you visit a website. They help websites remember information and understand how visitors use the site.

We may use cookies for purposes such as:

  • Keeping products in your shopping cart
  • Remembering your preferences
  • Keeping you signed in
  • Understanding website traffic
  • Improving website functionality
  • Measuring advertising performance
  • Providing relevant marketing where applicable
  • Detecting security issues and fraudulent activity

Some cookies may be placed by third-party services that operate on our behalf.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping-cart or checkout features.

4. Third-Party Services

We use certain third-party providers to operate our online store and provide services to customers.

These may include:

  • Shopify — website and e-commerce infrastructure
  • Payment processors
  • Delivery and courier companies
  • Email and communication providers
  • Analytics services
  • Advertising and marketing platforms
  • Customer-support tools
  • Fraud-prevention and security services

These third parties may process certain information on our behalf or independently according to their own policies.

We encourage you to review the privacy policies of third-party services you use through our website.

We do not sell your personal information simply for the purpose of selling personal information to third parties.

5. Sharing Your Information

We may share necessary information with trusted service providers when required to operate our business.

For example, when you place an order, we may need to provide your:

  • Name
  • Phone number
  • Delivery address
  • Order details

to a courier or delivery provider so that your order can be delivered.

We may also disclose information when reasonably necessary to:

  • Process payments
  • Provide customer support
  • Prevent fraud
  • Maintain website security
  • Comply with applicable laws
  • Respond to valid legal requests
  • Protect our rights, property, customers, or business

We aim to share only the information reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable technical, organizational, and administrative measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the service involved, security measures may include:

  • Secure website connections
  • Access controls
  • Authentication
  • Secure payment processing
  • Restricted access to customer information
  • Security monitoring
  • Appropriate data-storage practices

However, no method of transmitting or storing information online is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

If you believe your information or account has been compromised, please contact us immediately at [mdestiaksifath@gmail.com].

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions
  • Providing customer support
  • Maintaining business records
  • Handling returns or disputes
  • Preventing fraud
  • Meeting accounting, tax, legal, or regulatory requirements
  • Protecting our legal rights

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

8. Your Privacy Rights

Subject to applicable Bangladesh law and any applicable legal exceptions, you may have rights regarding your personal information.

These may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Request information about how your information is being processed
  • Withdraw consent where processing is based on consent
  • Object to certain forms of processing
  • Opt out of marketing communications

To exercise a privacy-related right, contact us using the information provided below.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.

Some requests may be subject to legal, regulatory, security, or operational limitations.

9. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, discounts, and other updates.

You can unsubscribe at any time by:

  • Clicking the Unsubscribe link in our marketing emails; or
  • Contacting us at [msestiaksifath@gmail.com].

Please note that even if you opt out of marketing communications, we may still contact you with important transactional or service-related information, such as order confirmations, delivery updates, or information about your account.

10. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us at [msestiaksifath@gmail.com] so that we can review the situation and take appropriate action.

11. Data Transfers and Service Providers

Some of our service providers may process information using systems or infrastructure located outside Bangladesh.

Where personal information is transferred, stored, or processed by third-party providers, we take reasonable steps to use reputable providers and appropriate safeguards, subject to applicable law.

For example, Shopify and other technology providers may process information through infrastructure located in different countries.

12. Third-Party Links

Our website may contain links to third-party websites, applications, social-media platforms, payment services, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business
  • Our services
  • Technology
  • Legal or regulatory requirements
  • Privacy practices

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your information is handled, please contact us:

Your Near
Website: www.yournear.store
Email: msestiaksifath@gmail.com
Phone: 01810-994206
Business Address: Sharafbhata, Rangunia,Chittagong
Customer Support Hours: 10am - 7 pm

Privacy Contact: msestiaksifath@gmail.com

We will make reasonable efforts to respond to privacy-related requests within the period required by applicable law.

Last Updated: 5th October 2026