Shipping policy

Shipping Policy

Last Updated: 5th October 2026

At YourNear, we want your order to arrive safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through www.yournear.store.

We currently deliver to [Bangladesh nationwide].

1. Shipping Methods

We work with trusted courier and delivery partners like: Pathao & Steadfast to deliver your orders.

Depending on your location and the products in your order, available shipping methods may include:

Courier/Delivery Partners: [Pathao currier, Steadfast currier]

Available shipping methods may vary depending on your location, product type, order size, and courier availability.

2. Delivery Timeframes

Estimated delivery times are:

Delivery Area Estimated Cost
[Inside City / Chittagong] 70 TK
[Outside Chittagong] 130 tk
[Remote/Hard-to-Reach Areas] .......

These are estimated delivery costs, not guaranteed.

Delivery may take longer during:

  • Public holidays
  • Major sales or promotional periods
  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Courier service interruptions
  • Unexpected operational issues

If your order is significantly delayed, please contact us at mdestiaksifath@gmail.com

3. Shipping Costs

Shipping charges are calculated based on factors such as:

  • Delivery location
  • Order size or weight
  • Shipping method
  • Product type
  • Current courier rates

Current Shipping Charges

Inside Chittagong: 70 tk
Outside Chittagong: 130 tk
Remote Areas: ....
Express Delivery: .....

The final shipping cost will be displayed during checkout before you complete your order.

Free Shipping

We may offer free shipping on selected products, promotional campaigns, or orders above a certain value.

Free shipping threshold: [BDT amount]

Any applicable free-shipping offer will be clearly communicated on our website.

4. Order Processing Time

After you place an order, we need some time to verify, prepare, and package it before handing it to the courier.

Processing Time

[1-2 days]

For example, orders may typically be processed within [1–2 business days].

Processing time is separate from the delivery time.

For example:

Processing: 1–2 business days
Delivery: 2–5 business days
Total estimated time: 3–7 business days

Orders placed on weekends or public holidays may begin processing on the next business day.

During major sales, holidays, or unusually high order volumes, processing may take longer.

5. Order Confirmation

After placing an order, you may receive an order confirmation through:

  • Email
  • SMS
  • WhatsApp
  • Phone
  • Other communication methods provided during checkout

Please check that your name, phone number, and delivery address are correct.

We may not be able to change an order once it has been processed or handed to the courier.

6. Tracking Information

When tracking is available, we will provide you with tracking information after your order has been dispatched.

Tracking information may be provided through:

  • Email
  • SMS
  • WhatsApp
  • Your customer account
  • Other communication methods

Please allow [5 hours] after dispatch for tracking information to become active.

Some delivery services may not provide real-time tracking for every location.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please provide:

  • Full name
  • Mobile phone number
  • House/building number
  • Road/street
  • Area
  • City
  • District
  • Postal code, where applicable
  • Any useful delivery instructions

If a delivery fails because incorrect or incomplete information was provided, additional delivery charges may apply for re-delivery where applicable.

If you need to change your delivery address, contact us as soon as possible at mdestiaksifath@gmail.com

8. Failed Delivery Attempts

Our courier partner may attempt to contact you before or during delivery.

A delivery may fail if:

  • Nobody is available to receive the order
  • The phone number is unreachable
  • The delivery address is incorrect
  • The customer refuses the package
  • The courier cannot access the delivery location
  • Other circumstances prevent successful delivery

If a delivery attempt fails, the courier may arrange another attempt or return the package to us.

If the package is returned because of an incorrect address, repeated failed delivery attempts, or refusal to receive the order, additional shipping charges may apply where permitted.

9. Delivery Delays

We work hard to deliver orders within the estimated timeframe, but delays can occasionally occur.

Possible causes include:

  • Courier delays
  • Heavy traffic
  • Weather conditions
  • Flooding
  • Natural disasters
  • Public holidays
  • Political or transportation disruptions
  • High order volumes
  • Incorrect delivery information
  • Remote delivery locations
  • Other circumstances beyond our reasonable control

If your order appears significantly delayed, please contact us and we'll do our best to help locate and resolve the issue.

10. Damaged Packages

We carefully package orders before shipping.

If your package arrives visibly damaged, opened, or tampered with, please:

  1. Take clear photographs of the package.
  2. Take photographs/videos while opening it, where possible.
  3. Keep the packaging and all included materials.
  4. Contact us within [24 hours] of delivery.

We will review the situation and work with you and the courier where necessary.

11. Missing or Incorrect Items

If you receive:

  • The wrong product
  • A missing product
  • A missing accessory
  • An incomplete order

please contact us within [1 days] of receiving your order.

Please provide your order number and photographs/videos where applicable.

If the issue is confirmed to be an error on our side, we will arrange an appropriate solution, which may include replacement, exchange, or refund according to our Return & Refund Policy.

12. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and products.

COD availability: [Bangladesh nationwide / selected areas]

If COD is available for your order, the applicable amount will be shown during checkout or confirmed by our customer-support team.

Please ensure that you are available to receive the package and have the required amount ready.

13. International Shipping

Currently:

International shipping: [ Not available ]

If international shipping is available, please provide:

Available countries: [only bangladesh]
Estimated delivery: [3-5 business days]
International shipping cost: [.....]

Customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country where applicable.

14. Contact Us About Shipping

If you have questions about your order or delivery, please contact us:

YourNear
Website: www.yournear.store
Email: mdestiaksifath@gmail.com
Phone: +880 1810-994206]
Business Address: +880 1810-994206
Customer Support Hours: [10am - 7pm]

When contacting us about an order, please provide your order number so we can assist you more quickly.

Quick Shipping Summary

📦 Processing: [1-2 days]
🚚 Standard delivery: [3-5 business days]
⚡ Express delivery: [3-5 business days]
💰 Shipping cost: [Depends]
📍 Delivery area: [Bangladesh nationwide]
🔎 Tracking: [Available]
💵 COD: [Available]

Thank you for shopping with YourNear. We appreciate your trust and will do our best to get your order to you safely and on time.