Refund policy

 

Return & Refund Policy

Last Updated: 5th October 2026

At YourNear, we want you to feel confident when shopping with us. If there is a problem with your order, we're committed to handling it fairly and making the return, replacement, or refund process as simple as reasonably possible.

This policy applies to purchases made through www.yournear.store

1. Return Eligibility

You may request a return, replacement, exchange, or refund where applicable if:

  • You received the wrong product.
  • The product is damaged when received.
  • The product is defective or does not function as reasonably expected.
  • The product is materially different from the description or specifications shown on our website.
  • You received an incomplete order or a missing component.
  • The product otherwise qualifies for a return under applicable law or the terms stated on the product page.

For general change-of-mind returns, the product must generally be:

  • Unused and in its original condition.
  • In its original, undamaged packaging.
  • Accompanied by all original accessories, tags, manuals, and other included items.
  • Accompanied by proof of purchase or order information.

Some products may have additional return conditions listed on their product page.

2. Return Timeframe

You must contact us within [24 hours] of receiving your order to request a return.

To start a return, contact:

Email: mdestiaksifath@gmail.com

Phone/WhatsApp: +880 1810-994206

Please include:

  • Your order number
  • Your name and contact information
  • Product name
  • Reason for the return
  • Photos or videos showing the issue, where applicable

For damaged, defective, or incorrect products, we may request photographs or videos before approving the return so that we can understand and resolve the issue efficiently.

Important: Please do not send a product back without contacting us first. Unauthorized returns may cause delays in processing.

3. Refund Process

Once we receive your return, we will inspect the product and determine whether it qualifies for a refund, replacement, or exchange.

If your refund is approved, we will initiate the refund within 2-3 days after the return has been approved.

The time required for the refunded amount to appear in your account may depend on your payment provider, bank, mobile financial service, or payment gateway.

Refund timeline

Return assessment: [1 business days]
Refund processing: [2-3 business days]
Payment-provider/bank processing: [....]

We will notify you when your refund has been initiated.

4. How Refunds Are Issued

Where practical, refunds will be issued using the original payment method.

For example:

  • Card payments → refunded through the applicable payment gateway/card processor
  • Mobile financial service → refunded through the applicable service
  • Bank transfer → refunded to the applicable bank account
  • Cash on Delivery → [insert your COD refund method]

For Cash on Delivery orders, please specify your actual refund procedure here:

COD Refund Method: [....]

We may request information necessary to process a refund securely.

5. Exchanges

If you would prefer an exchange rather than a refund, we may offer an exchange where:

  • The product is eligible for return.
  • The requested replacement is available.
  • The product meets the applicable return conditions.

For clothing, exchanges may be available for another size, color, or variant, subject to availability.

If the replacement product has a different price, the applicable price difference may need to be paid or refunded.

Exchange timeframe: [...]

If the requested replacement is unavailable, you may be offered a refund or another appropriate solution.

6. Damaged or Defective Products

We take damaged and defective products seriously.

If your product arrives damaged or appears to have a manufacturing defect, please contact us within 24 hours of delivery.

Please provide:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A short video demonstrating the problem, where appropriate
  • A description of the issue

After reviewing the issue, we may offer:

  1. A replacement;
  2. An exchange;
  3. A repair, where appropriate; or
  4. A refund.

Please keep the original packaging and accessories until your case has been resolved.

If the problem was caused by normal wear, misuse, accidental damage, unauthorized modification, or failure to follow the product's instructions, it may not qualify as a defective-product claim.

7. Wrong or Missing Products

If you receive a product that you did not order, or an item is missing from your order, please contact us within 24 hours.

We will investigate the issue and, where appropriate, arrange for the correct product to be delivered or provide another appropriate remedy.

For incorrect shipments, YourNear will [cover the return shipping cost / provide a return label / arrange courier pickup].

8. Non-Returnable Items

For hygiene, safety, personalization, or other legitimate reasons, certain products may not be eligible for return unless they arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law.

Non-returnable items may include:

  • Opened or used cosmetics
  • Skincare, makeup, or personal-care products that have been opened or used
  • Undergarments and certain intimate apparel
  • Personalized or customized products
  • Digital products
  • Gift cards
  • Products specifically marked as non-returnable
  • [Other non-returnable product categories]

Important: We will not exclude a product from legally required consumer remedies merely by labeling it "non-returnable."

9. Return Shipping Costs

If the return is due to our error

If you received:

  • A damaged product
  • A defective product
  • The wrong product
  • A materially different product
  • A product with a missing component due to our fulfillment error

then YourNear will [cover the reasonable return shipping cost / arrange courier pickup].

Change-of-mind returns

For eligible returns where you simply change your mind, selected the wrong size/color, or no longer want the product:

Return shipping cost: [ Customer pays ]

Please specify your actual policy here.

Any applicable original delivery charges will be handled according to the circumstances of the return and applicable law.

10. Products Purchased on Sale

Sale and promotional products may be eligible for returns unless the product is specifically identified as non-returnable or a different return condition was clearly communicated at the time of purchase.

If a promotional discount was applied to an order, any refund will generally reflect the actual amount paid for the returned product.

11. Product Condition After Return

Returned products should be sent back in the condition required by this policy.

If a product is returned with damage, missing accessories, signs of use, or other changes beyond what is reasonably necessary to inspect the product, the return may be affected where permitted by applicable law.

We will communicate with you if there is an issue with the condition of a returned product.

12. Return Approval

Submitting a return request does not automatically guarantee approval.

We will review each request based on:

  • The reason for return
  • Product condition
  • Date of delivery
  • Applicable return period
  • Product category
  • Evidence provided
  • Our stated policy
  • Applicable Bangladesh law

We aim to handle all legitimate return requests fairly and consistently.

13. How to Start a Return

To request a return, contact us:

Email: mdestiaksifath@gmail.com
Phone: +880 1810-994206
WhatsApp: +880 1810-994206

Please use the subject line:

"Return Request – Order #[order number]"

Include your order number and details of the issue.

Our customer-support team will provide instructions for the next steps.

14. Contact Us

If you have questions about returns, refunds, exchanges, or defective products, please contact us:

YourNear
Website: www.yournear.store
Email: mdestiaksifath@gmail.com
Phone: +880 1810-994206
WhatsApp: +880 1810-994206
Business Address: Sharafbhata, Rangunia, Chittagong
Customer Support Hours: 10am - 7 pm

We appreciate your trust in YourNear and will always try to resolve genuine product and order issues as fairly and efficiently as possible.

Last Updated: [5th October 2026]