Terms of service

Terms of Service

Last Updated: 5th October 2026

Welcome to Your Near.

These Terms of Service ("Terms") govern your use of our website, [www.yournear.store], and any purchases you make through our online store.

By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase products from us.

1. About Our Store

This website is operated by:

Store Name: Your Near
Website: www.yournear.store
Email: mdestiaksifath@gmail.com
Phone: +880 1810-994206
Business Address: Sharafbhata, Rangunia, Chittagong
Trade License/Business Registration No.: [...]

Throughout these Terms, the words "we," "us," "our," and "Yournear" refer to the owner/operator of this website.

The words "you," "your," and "customer" refer to any person who visits our website or purchases products from us.

2. Account Terms

You may be able to create an account to use certain features of our website.

When creating an account, you agree to provide information that is accurate, complete, and current.

You are responsible for:

  • Maintaining the confidentiality of your account information
  • Keeping your password secure
  • Providing accurate contact and delivery information
  • All activity that occurs through your account
  • Informing us if you believe your account has been accessed without authorization

You must not create an account using someone else's identity or information without authorization.

We reserve the right to suspend or terminate an account if we reasonably believe it is being used fraudulently, unlawfully, abusively, or in violation of these Terms.

You may contact us at mdestiaksifath@gmail.com if you believe your account has been compromised.

3. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under the applicable age of majority, you should use our website only with the involvement and permission of a parent or legal guardian where required.

We reserve the right to refuse service or cancel an order where permitted by applicable law.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements, colors, prices, and other information displayed on our website are accurate and up to date.

However:

  • Product colors may appear slightly different depending on your device or screen settings.
  • Minor differences in packaging may occur.
  • Product measurements may have reasonable manufacturing variations.
  • Availability may change without notice.
  • Product images may sometimes be representative images rather than exact photographs of the individual item.

We do not guarantee that every product description, photograph, specification, or other website content will always be completely error-free.

If you receive a product that is materially different from the product described or ordered, please contact us at mdestiaksifath@gmail.com as soon as possible.

5. Pricing and Payment

All product prices displayed on our website are listed in Bangladeshi Taka (BDT) unless otherwise stated.

Prices may change from time to time without prior notice. However, changes in price will generally not affect an order that has already been accepted by us, except where an obvious pricing or technical error has occurred.

Depending on the payment methods we offer, you may be able to pay using:

  • Cash on Delivery (COD)
  • Credit or debit card
  • Mobile financial services
  • Bank transfer
  • Online payment gateways
  • Other payment methods displayed at checkout

Available payment methods may vary depending on your location and order.

You agree to provide accurate and valid payment information where required.

We reserve the right to refuse or cancel transactions where we reasonably suspect:

  • Fraudulent activity
  • Unauthorized payment
  • Incorrect payment information
  • Pricing or system errors
  • Abuse of promotional offers

6. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts, sales, or other special offers.

Unless otherwise stated:

  • Promotional offers may have specific terms and expiration dates.
  • Only one promotional code may be used per order.
  • Promotional codes cannot normally be exchanged for cash.
  • We may restrict certain products from promotional offers.
  • We reserve the right to cancel or modify a promotion where permitted by law.

Any specific conditions displayed with a promotion will apply in addition to these Terms.

7. Order Placement and Acceptance

When you place an order through our website, you are making a request to purchase the selected products.

After submitting an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept or decline an order for reasonable reasons, including:

  • Product availability
  • Incorrect pricing or product information
  • Payment problems
  • Suspected fraud
  • Incorrect delivery information
  • Duplicate or unusually large orders
  • Technical errors
  • Other legitimate operational reasons

If we cancel an order after payment has been received, we will provide an appropriate refund according to our refund policy and applicable law.

8. Order Cancellation

You may request cancellation of an order by contacting us as soon as possible at:

Email: mdestiaksifath@gmail.com
Phone/WhatsApp: +880 1810-994206

Cancellation requests may not be possible once an order has already been dispatched.

If an order has already been shipped, you may need to follow our applicable return or refund procedure.

9. Shipping and Delivery

We currently deliver to:

Delivery Areas: [ Bangladesh nationwide ]

Orders are generally dispatched through third-party courier or delivery services.

Estimated delivery times may vary depending on:

  • Delivery location
  • Courier availability
  • Product availability
  • Weather conditions
  • Public holidays
  • Unexpected logistical delays
  • Other circumstances outside our reasonable control

Estimated delivery time: [ 3–5 business days]

Delivery estimates are not guaranteed unless expressly stated otherwise.

You are responsible for providing a complete and accurate delivery address and a reachable phone number.

If incorrect information provided by you causes a delivery failure, additional delivery charges may apply where permitted.

10. Delivery Inspection

Where practical, customers are encouraged to inspect the package upon delivery.

If the package appears seriously damaged, opened, or tampered with, please document the condition with photographs or video and contact us at  mdestiaksifath@gmail.com as soon as possible.

For damaged, incorrect, or defective products, please follow the procedure described in our Refund and Return Policy.

11. Refunds and Returns

We want customers to be satisfied with their purchases.

Our return and refund procedures are described in our [Refund & Return Policy], which forms part of these Terms.

You may request a return, replacement, exchange, or refund where applicable under our policy and applicable Bangladesh law.

Depending on the product and circumstances, eligibility may require:

  • The product to be unused
  • Original packaging to be retained
  • Tags or accessories to remain attached/included
  • Proof of purchase
  • A return request to be submitted within [number] days
  • The product not to fall within an excluded category

Certain products may not be eligible for return for hygiene, safety, personalization, or other legitimate reasons, where permitted by applicable law.

Examples may include certain:

  • Cosmetics or personal-care products
  • Hygiene-related products
  • Opened or used products
  • Customized products
  • Digital products
  • Products specifically identified as non-returnable

The exact exclusions applicable to your store should be listed in your Refund & Return Policy.

12. Refund Processing

If an eligible refund is approved, we will process the refund using the applicable payment method or another appropriate method.

Refund processing times may vary depending on:

  • Payment method
  • Banking institution
  • Payment gateway
  • Mobile financial service provider
  • Courier/return processing
  • Other third-party service providers

Where a refund is approved, the amount refunded will generally be based on the applicable purchase and return circumstances.

Refund timing: [2-3 business days]

We will communicate with you if additional information is required to process your refund.

13. Exchanges and Replacements

Where applicable, we may offer an exchange or replacement for products that:

  • Arrive damaged
  • Are defective
  • Are materially different from what was ordered
  • Meet another condition specified in our Refund & Return Policy

Availability of replacement products may depend on stock.

If the original product is unavailable, we may provide another appropriate remedy in accordance with our policy and applicable law.

14. Prohibited Uses

You agree not to use our website or services for unlawful or unauthorized purposes.

You must not:

  • Violate any applicable law or regulation
  • Use the website to commit fraud
  • Provide false or misleading information
  • Attempt to gain unauthorized access to our systems
  • Interfere with the operation or security of the website
  • Upload malicious code, viruses, or harmful software
  • Attempt to access another customer's account
  • Scrape or copy website content without permission
  • Use automated systems to abuse the website
  • Submit fraudulent orders
  • Use stolen payment information
  • Abuse promotional codes or discounts
  • Resell products without our authorization where such authorization is required
  • Harass, threaten, or abuse our employees, delivery partners, or customer-support representatives
  • Use our website to distribute unlawful, harmful, defamatory, or fraudulent content

We may restrict or terminate access to our website where we reasonably believe prohibited activity has occurred.

15. Intellectual Property

Unless otherwise stated, the content on www.yournear.store, including:

  • Logos
  • Brand names
  • Product descriptions
  • Graphics
  • Images
  • Website design
  • Text
  • Icons
  • Videos
  • Software
  • Other original content

is owned by or licensed to YourNear and may be protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission, except where permitted by law.

16. User Reviews and Submitted Content

If you submit a product review, photograph, comment, testimonial, or other content to us, you confirm that:

  • You have the right to submit the content.
  • The content is not knowingly false or misleading.
  • The content does not violate another person's rights.
  • The content does not contain unlawful or abusive material.

By submitting content, you grant YourNear permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

17. Third-Party Services

We may use third-party companies to provide services necessary for operating our store, including:

  • Shopify
  • Payment gateways
  • Banks and financial institutions
  • Courier and delivery companies
  • Analytics providers
  • Marketing platforms
  • Customer-support services
  • Fraud-prevention services

Your use of certain third-party services may also be subject to those providers' own terms and policies.

We are not responsible for the independent actions, policies, or service interruptions of third-party providers except to the extent required by applicable law.

18. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available
  • Error-free
  • Secure
  • Uninterrupted
  • Free from technical problems

The website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues, security incidents, or circumstances beyond our reasonable control.

19. Limitation of Liability

To the maximum extent permitted by applicable law, YourNear will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

This may include losses arising from:

  • Website interruptions
  • Delayed delivery caused by circumstances outside our reasonable control
  • Third-party service failures
  • Unauthorized access caused by circumstances beyond our reasonable control
  • Loss of data
  • Business interruption
  • Other indirect losses

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Bangladesh law.

Nothing in these Terms is intended to remove or restrict any consumer rights or remedies that you may have under applicable law.

20. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include:

  • Natural disasters
  • Floods
  • Fires
  • Severe weather
  • Government restrictions
  • Civil unrest
  • Strikes
  • Transportation disruptions
  • Internet or telecommunications failures
  • Major technical failures
  • Epidemics or pandemics
  • Other events beyond our reasonable control

Where possible, we will notify affected customers and take reasonable steps to minimize the impact.

21. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

Privacy Policy: [privacy policy URL]

By using our website, you acknowledge that you have reviewed our Privacy Policy.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our business
  • Our products and services
  • Website functionality
  • Payment or delivery arrangements
  • Legal or regulatory requirements

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after an update means that you accept the updated Terms, to the extent permitted by applicable law.

23. Governing Law and Bangladesh Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh.

Subject to any mandatory consumer-protection rights or dispute-resolution mechanisms available under applicable Bangladesh law, disputes arising from or relating to these Terms, your use of our website, or purchases from YourNear shall be subject to the jurisdiction of the competent courts of Bangladesh.

Nothing in this section is intended to prevent a customer from exercising any mandatory legal right or remedy available under Bangladesh law.

24. Customer Complaints and Disputes

If you have a complaint or concern about an order, product, payment, delivery, or service, please contact us first:

Email:  mdestiaksifath@gmail.com
Phone: +880 1810-994206
WhatsApp: +880 1810-994206
Business Address: Sharafbhata, Rangunia, Chittagong

We will make reasonable efforts to investigate and resolve complaints promptly.

If a dispute cannot be resolved directly, you may have rights to pursue remedies available under applicable Bangladesh law, including applicable consumer-protection mechanisms.

25. Contact Information

If you have questions about these Terms, please contact us:

YourNear
Website: www.yournear.store
Email: mdestiaksifath@gmail.com
Phone: +880 1810-994206
WhatsApp: +880 1810-994206
Business Address: Sharafbhata, Rangunia, Chittagong
Business Hours: 10am - 7 pm

Last Updated: 5th October 2026